Total quality management, or TQM, for short, is a business philosophy emphasizing quality and continuous improvement, proposed by the late W. E. Deming, known for reconstructing the Japanese economy post-WWII.
It is the mobilization of people, equipment and resources to achieve set goals in the desired quality within a specified period of time and within a specified budget in order to meet the requirements of the targeted consumer. It involves effectiveness and efficiency to ensure high specialized production of goods and delivery of services.
